Refund policy

Loja da DAP
Operated by Eternity Technology Group LLC
1200 N Federal Highway, Office 348, Boca Raton, FL, 33432, United States
Support: help@lojadadap.com
Website: lojadadap.com
Card statement descriptor: lojadadap

This Return and Refund Policy applies to purchases made from Loja da DAP at lojadadap.com.

Customers may request a refund within 30 days after the product arrives. To request a refund, contact help@lojadadap.com within this period and include the order number, the reason for the request, and, when applicable, a photo of the product.

Refunds may be approved in the following cases:

Product arrived damaged.
Wrong item was delivered.
Order was not delivered after the maximum delivery timeframe.
Customer dissatisfaction reported within 30 days after arrival, with a photo of the product.

Personalized products are not eligible for refund.

Loja da DAP does not require customers to physically return products. The store does not receive returned products. If a refund is approved, the customer may discard the item or keep it. No return shipment is required.

After approval, the refund will be processed to the original payment method within 10 business days. The time required for the refund to appear on the customer’s account may depend on the card issuer, bank, or payment provider.

Refunds are issued in USD. Loja da DAP is not responsible for currency conversion differences, foreign transaction fees, or bank charges applied by the customer’s financial institution.

If a customer does not receive an approved refund after the stated processing period, the customer should first contact the card issuer or bank, then contact Loja da DAP at help@lojadadap.com.